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Support
Comprehensive technical support for both iQ·link®XG Solo and Enterprise
iQ·linkXG is designed by expert microwave engineers. It's also supported by expert microwave engineers. No question is too difficult for the team behind iQ·linkXG. Each year, our surveys indicate that our customers "strongly agree" that iQ·linkXG support is the best in the industry.
There are several support options that will meet your needs and your budget:
Forum - The forum is free for all iQ·linkXG customers. It provides access to frequently asked questions (FAQs), as well as an interactive discussion board covering a variety topics from using iQ·linkXG to microwave engineering theory and practice. This forum is monitored and maintained by expert microwave engineers.
Secure Support Portal - The portal is free for all iQ·linkXG customers. It provides access to iQ·linkXG's user guides, release notes, database specifications, installation instructions, system administration guide, tutorial documents and downloads.
Expert Support - This service provides you with experienced product support. The team will provide support ranging from installation, hardware, database, operating system, radio equipment and microwave engineering issues. Our team of support engineers is committed to providing the best, expert technical support in the industry, with an emphasis on complete satisfaction.
Upgrades - This optional service provides you with the latest upgrades to keep your software up-to-date with the latest features and industry recommendations.
Training - Technical training is offered in the areas of new user, system administration and microwave engineering. We also customize training courses for customers who have specific needs.
Services - This a-la carte suite of services relieves you of those time-consuming but very important tasks associated with network planning.
User Group Conference - Comsearch provides an annual conference for the users of iQ·linkXG to discuss common interests related to microwave planning and regulatory issues, with an opportunity to see the latest iQ·linkXG features and provide input for future releases.
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